Launch week
Free worldwide shipping on every calendar
We ship worldwide. Every order is dispatched with tracking, and shipping is free on every order unless stated otherwise on the product page or in the cart.
We need 1–5 business days to prepare your order and hand it to our carrier. In November and December processing can take the full 5 business days, and we will let you know if it does.
All payments are subject to verification before dispatch. To help fight card fraud, orders with incorrect billing information or orders requiring additional verification may be delayed or cancelled.
Once your order has entered processing we are unable to make changes to it, including address changes or a change from one calendar to two. We ship only to the address given at checkout.
We dispatch on business days only - not on Saturdays, Sundays or public holidays.
Every order is processed with a tracking number. You will receive a shipping confirmation e-mail with that number as soon as your order leaves our facility.
Carriers can take a few days to update their systems. If you placed your order more than 5 business days ago and your tracking number still shows no information, e-mail us at hello@chonkyrigs.com.
Estimated delivery from dispatch: 7–21 days, depending on the destination. Deliveries within the United States usually arrive towards the start of that window; other countries towards the end.
These are estimates and do not include our 1–5 business day processing time. Specific delivery dates cannot be provided or guaranteed. An advent calendar is a dated gift, so please order early: to open door 1 on December 1, we recommend ordering by the start of November. Carriers are at their busiest in late November and December, and delays at that time of year are common.
Prices on our site do not include import duties, customs fees or local taxes. Orders outside the United States may be assessed these charges by the carrier or customs authority on arrival, and they are the responsibility of the recipient. We cannot mark a parcel as a gift or declare a lower value. If a parcel is refused or abandoned because of unpaid duties, the cost of return shipping and any fees charged to us will be deducted from your refund.
While we do everything we can to get your order to you on time, we cannot be held responsible for conditions beyond our control - carrier backlogs, customs procedures, public holidays, severe weather, strikes or civil disruption - and these can cause delays beyond our original estimate.
A ChonkyRigs calendar ships in one flat box with the play mat folded inside. An order of two calendars may ship as one parcel or as two.
You can ship the calendar straight to someone else: enter their name and address as the shipping address at checkout. The shipping confirmation and tracking e-mails go to the e-mail address you give at checkout, so you can follow the parcel yourself.
If your order contains more than one item, the items may ship separately and arrive on different days.
If you added Shipping Protection at checkout and your package is lost, stolen or arrives damaged, e-mail us at hello@chonkyrigs.com with your order number and a photo, and we will ship a new calendar at no cost - no carrier claim needed.
Without Shipping Protection: if tracking shows your package as delivered but you have not received it, please report it to the carrier and file a claim with them, and let us know at hello@chonkyrigs.com so we can help. If the box arrives crushed or a piece is missing or broken, e-mail us within 48 hours of delivery with a photo of the calendar and the packaging and we will send the missing piece or a new calendar. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.
It is the buyer's responsibility to make sure the shipping address is correct before submitting an order. We begin working on orders immediately and cannot retrieve a parcel once it has entered processing. Orders returned to us because of an incorrect address can be reshipped at the buyer's cost.
Questions about an order or a delivery: hello@chonkyrigs.com